If you have a question or concern about services from a children’s aid society, you can talk to the worker who is helping you, the worker’s supervisor, or someone else at the society. If you do not want to first speak to them or if speaking to your worker or others at the society does not answer your questions, you have the right to start a formal process to complain to the society at any time. Societies are required, by law, to establish an Internal Complaints Review Panel to review formal complaints submitted in writing. Your society may also offer alternate complaints processes (for example, an Elders Forum).
